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Home  Industry Solutions Training Solutions Telecommunications |
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Telecommunications Products and product specifications change frequently in the telecommunications industry. Maintaining the quality and integrity of training in telecommunications is critical to keep abreast of the ever-changing industry. Efficiency and time-to-market are key motivators for training managers — the less time the training department must spend on building content from scratch, the more time is available to ensure the accuracy and completeness of the content. Also, a critical and essential training component in telecommunications is actual ‘hands-on’ training with hardware and software products. Many telecommunications companies have invested significant resources in building a network of Authorized Training Partners (ATPs) that provide the means to expand operations globally and streamline costs. However, tracking employee and customer training via these Authorized Training partners is at times a daunting task. With SmartLink, an organization can automate the tracking of all these training metrics. Some of SmartLink’s features include: 
Partner/Customer Certification Tracks
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An organization can automate and track its partner/customer training using vouchers, and PO orders. The prerequisite engine allows for auto enrollment based on course prerequisites and pretests. Once the required onsite and online courses for a certification are completed, SmartLink can be automated to notify the key personnel of the certification completion.
ATP Tracking
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Track who your ATPs are training and forecast revenues based on enrollments. With SmartLink, each ATP can have its own customized portal and allow students to self enroll into their training courses. With SmartLink, the activities and revenues/enrollees of the ATP are tracked and can be audited on the fly. ATPs can be empowered with customize-able portals that allow your organization to track training across the extended enterprise from one ‘hub.’
Leverage Existing Content
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Through the centralized, searchable content library the content provider can repurpose existing content, thereby reducing time to market. Content Wizards allow content providers to create content in the form of learning objects such lessons, surveys, and quizzes from scratch.
‘Hands-on’ eLearning
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No other vendor in the market can truly meet all the nuances of an onsite technical training session. SmartLink has the one and only INTEGRATED online training solution in a format that replicates a typical classroom interaction. SmartLink’s highly interactive and hands-on training module allows your organization to build complex software-hardware training environment that are best suited for training clients and employees on the administration and deployment of complex software solutions and hardware installations. A Sample Scenario: A user first reviews the asynchronous content or precourse work related to his or her training session. Once the user has completed reviewing the asynchronous content, he or she is ready for the online synchronous training session on SmartLink. During the training session the user has access to the instructor to complete his/her hands-on session exercises while collaborating with the instructor in case the user needs help. At the end of the session, the user is administered an assessment module that then assesses his or her overall competency level on the course. The user does not have to log into separate systems - just one system, SmartLink, supported by a centralized login will seamlessly allow the user to fulfill all his or her training requirements. This solution provides the participant with the flexibility to access his or her asynchronous content at any time. Thus, increasing that person's productivity and availability during peak work hours. With SmartLink, an organization can provide its customers, partners and employees with a ‘hands-on’ training solution, which is a critical component of training in the telecom industry. With eWebUniversity's solution, all aspects of training from creating the appropriate content to different delivery methods such as onsite or online instructor-led training session, or even online self-paced training is a breeze. All the training logistics of employees and customers can be tracked and reported in a matter of seconds. eWebUniversity can empower your organization to track profit and loss metrics of your training department or the performance of your organization's personnel. eWebUniversity's scalable solutions can help you earn a rapid ROI on your investment. To learn more about our courses, please drop us an email with your interests at mail@ewebuniversity.com. |
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